Usage Policy

1. Overview

Goalka is designed to enhance your clinical productivity by automating time-consuming documentation and administrative tasks. Our AI features — Scribe, Comms, Evidence, and Tasks — are tools to support your work, not to replace your professional judgment.

The final responsibility for all professional and medical decisions — including patient diagnosis, treatment planning, prescription, and the accuracy of clinical records — rests solely with you as the registered medical practitioner. Goalka's AI is an assistant; you are the clinician.

2. Goalka Scribe — AI Clinical Notes

Goalka Scribe records and transcribes your consultations and generates structured clinical notes (SOAP, discharge summaries, referral letters, and more) from that audio. To use Scribe appropriately:

• You must obtain explicit patient consent before recording any consultation — see Section 3 below
• You must review every generated note for accuracy, completeness, and clinical appropriateness before saving it to a patient record or sharing it with any party
• You must not input fake, fabricated, or deliberately misleading clinical information into a session
• You must not use Scribe to generate a diagnosis on your behalf — diagnoses are a clinical judgment, not an AI output
• Notes generated by Scribe are a starting point, not a finished document. Always edit for clinical accuracy before filing
• Scribe transcription accuracy depends on audio quality, background noise, accents, and medical terminology. You are responsible for correcting transcription errors before any note is used

Goalka Scribe supports both in-room consultations (ambient mode) and telehealth sessions. In telehealth mode, recording may capture audio from both the clinician and patient sides of the call — ensure both parties are aware of and have consented to recording.

3. Patient Consent & Recording Disclosure

Before starting a Scribe session, you must:

• Inform the patient that the consultation will be recorded and processed by an AI tool for the purpose of generating clinical notes
• Explain in plain language that the audio and generated notes will be stored securely and may be reviewed by clinical staff involved in their care
• Give the patient a genuine opportunity to decline without affecting the quality of care they receive
• Document that consent was obtained — a verbal acknowledgment in the recorded session, a written consent form, or a note in the patient record is acceptable

Patients have the right to withdraw consent at any time. If consent is withdrawn, you must stop using Scribe for that patient's sessions and, on request, arrange for the deletion of recordings and notes generated from their data. Contact privacy@goalka.com for data deletion support.

You may use Goalka's built-in consent disclosure templates (available in Settings → Templates) to help communicate this to patients in Hindi, English, and other supported regional languages.

4. Language & Translation

Goalka supports multilingual input and can transcribe consultations conducted in English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, and Bengali. Notes can be generated in English regardless of the input language.

• The translation and transcription features are designed for fluent bilingual users who are capable of verifying the accuracy of the output in both the source and target language
• You must verify that all translated content accurately reflects what was said before using it in a clinical record or sharing it with the patient
• Goalka does not guarantee translation accuracy for rare dialects, heavy accents, or technical medical terminology that falls outside its training data
• Do not rely solely on AI-translated content for critical clinical communications — always have a bilingual colleague verify translations used in high-stakes situations

5. Goalka Comms — AI Communication Assistant

Goalka Comms helps you draft patient-facing communications — appointment reminders, post-visit summaries, follow-up instructions, and educational messages — via WhatsApp and email. It is strictly an administrative communication tool.

• Not for emergencies: Goalka Comms must never be used to handle medical emergencies. Any patient communication that describes an acute or life-threatening situation must be escalated immediately to direct human clinical contact
• Not for medical advice: Automated messages must not be used to provide individualised medical advice, diagnoses, or treatment recommendations. All clinical guidance must come from you directly
• Disclosure of AI: When using AI-generated messages, patients must be aware that the message was composed with AI assistance. You may include a footer such as "This message was prepared with AI assistance and reviewed by Dr. [Name]." Goalka provides an optional auto-disclosure footer in Comms settings
• Review before sending: All AI-drafted messages must be reviewed by you or a designated staff member before being sent to patients. Bulk messaging without review is not permitted
• Opt-out: All patient communications must include a clear opt-out mechanism. You must honour opt-out requests promptly and not re-enrol patients who have opted out without their explicit consent

6. Evidence Feature

Goalka Evidence provides synthesised summaries of clinical research, guidelines, and drug information to support your clinical decision-making. It draws from indexed medical literature and curated databases.

• Inform, not decide: Evidence summaries are designed to inform your clinical thinking, not to drive clinical decisions. Your professional judgment — informed by the full clinical context of the patient in front of you — always takes precedence
• Independent verification required: You must independently verify any drug dosage, clinical guideline, or research finding surfaced by Evidence before acting on it. Medical evidence evolves; Goalka's knowledge base may not reflect the most recent updates
• Not a substitute for expertise: Evidence summaries do not replace specialist consultation, a current textbook, or peer-reviewed journals when those are more appropriate to the clinical situation
• Hallucination risk: AI-generated evidence summaries may contain inaccuracies or cite sources incorrectly. Always check the referenced source before relying on a specific claim
• Indian context: Drug availability, dosing guidelines, and treatment protocols may differ between international sources and those recommended by Indian bodies such as ICMR, AIIMS, or the Indian Pharmacopoeia. Use India-specific guidelines where they exist

7. Tasks & Automation

Goalka Tasks uses AI to extract action items from your consultations — follow-up tests, referrals, prescription renewals, and patient callbacks — and surfaces them as a prioritised task list.

• Automatically extracted tasks are suggestions based on the consultation transcript. You must review and confirm each task before acting on it or delegating it to staff
• Do not rely on AI-extracted tasks as a complete or exhaustive list of clinical actions required for a patient. Your own clinical assessment determines the complete plan
• Tasks assigned to other team members through Goalka remain your professional responsibility to oversee. Delegation via Goalka does not transfer clinical accountability
• Prescription-related tasks must be verified by a registered medical practitioner before a prescription is written or renewed

8. Clinical Responsibility

You remain solely responsible for:

• The accuracy and completeness of every clinical record stored or generated in Goalka
• All clinical decisions — diagnosis, investigation, prescription, referral, and treatment plan
• Ensuring AI-generated content is appropriate, accurate, and suitable before it reaches a patient or another clinician
• Maintaining your own competence to evaluate and correct AI outputs in your area of clinical practice
• Notifying patients when AI tools have contributed to their care, where required by applicable regulations or ethical guidelines

Goalka is provided as an efficiency tool for qualified professionals. It is not a medical device and does not make medical decisions. Any harm arising from the uncritical acceptance of AI-generated content without appropriate clinical review is the responsibility of the practitioner, not Goalka.

9. NMC Compliance

All content generated through Goalka for external use — patient communications, social media posts, educational articles — must comply with the National Medical Commission's Professional Conduct Regulations and the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations 2002.

• No patient testimonials or endorsements in any content generated or distributed through Goalka
• No comparative claims that imply superiority over other practitioners or institutions
• No guaranteed outcome claims in any patient communication or published material
• Educational content must be clearly labelled as such and distinguishable from promotional material
• Patient photographs or identifying information must not be used in any content without explicit written patient consent
• Content referencing specific drug brands must comply with the Drugs and Magic Remedies (Objectionable Advertisements) Act 1954

Goalka's built-in NMC compliance checker flags potential issues in content before publication. This checker is an aid — it does not guarantee regulatory compliance. Final compliance responsibility rests with you.

10. Data Protection & DPDPA 2023

Goalka processes personal health information on your behalf as a Data Processor under the Digital Personal Data Protection Act 2023. You, as the treating practitioner, are the Data Fiduciary. This means:

• You are responsible for ensuring that your use of Goalka for any patient's data is backed by a lawful basis — typically the patient's explicit consent
• You must not enter a patient's identifiable personal health data into Goalka without first obtaining consent for the specific purpose (e.g., "to generate a consultation note using an AI documentation tool")
• Where possible, use de-identified or pseudonymised data for sessions where patient identity is not clinically necessary
• You must honour patient requests to access, correct, or delete their data held in Goalka. Contact privacy@goalka.com to process deletion requests
• You must ensure your own local data protection obligations — state-specific health information laws, hospital information governance policies — are met in addition to DPDPA 2023

For full details of how Goalka stores, processes, and protects data, see our Privacy Policy and DPDPA Rights Summary.

11. No Warranties — Platform Provided As Is

Goalka's AI features are provided "as is" and "as available" without warranty of any kind, express or implied. We do not warrant that:

• AI-generated transcriptions, notes, summaries, or messages will be accurate, complete, or free of errors
• The Evidence feature will reflect the most current clinical guidelines or research
• The platform will be available without interruption or delay at all times
• AI outputs will meet the standard required for any specific clinical or regulatory purpose

Large language models can produce confident-sounding outputs that are factually incorrect — a phenomenon known as hallucination. You must maintain the clinical competence to detect and correct such errors. Goalka is not liable for any clinical outcome arising from AI outputs that were not reviewed and verified by a qualified practitioner before use.

To the maximum extent permitted by applicable Indian law, Goalka's liability arising from use of AI features shall not exceed the fees paid by you to Goalka in the three months preceding the claim, and Goalka shall not be liable for any indirect, consequential, or clinical liability. See our Terms of Service §11 for the full limitation of liability.

12. Changes to This Policy

We may update this Usage Policy as Goalka's features evolve or as regulatory guidance changes. Material changes will be communicated via in-app notification and email at least 14 days before the effective date. Your continued use of Goalka AI features after the effective date constitutes acceptance of the updated policy. The version number and effective date at the top of this page will always reflect the current version.

13. Contact